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Cancelling incomplete matches
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polardragon



Joined: May 07, 2011
Post 5 Posted: Aug 19, 2011 - 05:19 Reply with quote Back to top
I have had two Fumbbl outages cut off games before they could be completed.

The other coaches and I have traded IMs back and forth trying to reschedule with no success.

Is the FAQ entry for cancellations correct? Twice I have logged into the #FumbblAdmin and left a message about cancelling the games but I have not received a reply.

This is *not* a complaint. The admins have real lives and games of their own to play. I just want to know if I missed a step.

Cheers.
Randy_Moss



Joined: Sep 13, 2010
Post   Posted: Aug 19, 2011 - 05:26 Reply with quote Back to top
Invite an Admin to your PM conversation and ask for a cancel. If you've waited the requisite period, they'll make it so. A la Jean Luc Picard.
Astarael



Joined: Aug 14, 2005
Location: Scotland
Post   Posted: Aug 19, 2011 - 07:19 Reply with quote Back to top
Engage!

_________________
Oh my.
pythrr



Joined: Mar 07, 2006
Location: in a treee
Post   Posted: Aug 19, 2011 - 08:01 Reply with quote Back to top
Forward!

_________________
https://fumbbl.com/i/366915

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Avatar-image courtesy of JarvisPants-guy. Blame him. He made me do it.
harvestmouse



Joined: May 13, 2007
Post   Posted: Aug 19, 2011 - 10:25
FUMBBL Staff
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Admins generally don't act on left messages in #fumbbladmin. 1. We need to clarify matters with you. 2. Sometimes the details change. So if you do it, unless they're clear cut they won't be actioned.

Do not do what randymoss suggests either, unless this is requested by an admin.

I suggest having a read of Woodstock's blog. The correct protocol is thus:

Go to fumbbladmin and state your problem.
Wait as long as you are willing to keep watching the irc channel.
Once it is obvious there is nobody there to answer your question, fill in a fumbbl support ticket.
These will be actioned when an admin becomes available.

HM
pythrr



Joined: Mar 07, 2006
Location: in a treee
Post   Posted: Aug 19, 2011 - 10:26 Reply with quote Back to top
Yes, tickets FTW.

_________________
https://fumbbl.com/i/366915

***************************
Avatar-image courtesy of JarvisPants-guy. Blame him. He made me do it.
polardragon



Joined: May 07, 2011
Post   Posted: Aug 19, 2011 - 14:41 Reply with quote Back to top
Thanks for the responses. I have sent a support ticket.

Apologies for the duplicate post, can a forum admin delete it?

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ImageImage
Bobs



Joined: Feb 26, 2009
Post   Posted: Aug 19, 2011 - 15:07 Reply with quote Back to top
Mouse FTW

_________________
I don't, but you do.
And quite honestly you shouldn't.
Woodstock



Joined: Dec 11, 2004
Location: Netherlands
Post   Posted: Aug 19, 2011 - 15:50
FUMBBL Staff
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harvestmouse wrote:
Admins generally don't act on left messages in #fumbbladmin. 1. We need to clarify matters with you. 2. Sometimes the details change. So if you do it, unless they're clear cut they won't be actioned.

Do not do what randymoss suggests either, unless this is requested by an admin.

I suggest having a read of Woodstock's blog. The correct protocol is thus:

Go to fumbbladmin and state your problem.
Wait as long as you are willing to keep watching the irc channel.
Once it is obvious there is nobody there to answer your question, fill in a fumbbl support ticket.
These will be actioned when an admin becomes available.

HM


And by waiting as long as you are willing he means wait at most 5-10 minutes if no one replies.
StarJump



Joined: Sep 27, 2011
Post   Posted: Oct 06, 2011 - 21:28 Reply with quote Back to top
I am waiting for a match from 4 hours...my adversary is not coming...what can I do? I cannot play to anything...!!!

Please cancel that game...who do I have to contact?
harvestmouse



Joined: May 13, 2007
Post   Posted: Oct 06, 2011 - 21:39
FUMBBL Staff
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StarJump wrote:
I am waiting for a match from 4 hours...my adversary is not coming...what can I do? I cannot play to anything...!!!

Please cancel that game...who do I have to contact?


Lol, you might just have the most awsome reading skills on the planet!!!
harvestmouse



Joined: May 13, 2007
Post   Posted: Oct 06, 2011 - 21:53
FUMBBL Staff
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http://fumbbl.com/FUMBBL.php?page=support&op=message&path=17
pythrr



Joined: Mar 07, 2006
Location: in a treee
Post   Posted: Oct 06, 2011 - 22:15 Reply with quote Back to top
I think these advice SPACE threads are really neat and should MARINES be encouraged for all new members of fumbbl.

_________________
https://fumbbl.com/i/366915

***************************
Avatar-image courtesy of JarvisPants-guy. Blame him. He made me do it.
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