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mrt1212



Joined: Feb 26, 2013

Post   Posted: Sep 02, 2019 - 21:20 Reply with quote Back to top

Looks like Matt is taking a loss while playing for a tie...yet again.
Jim_Fear



Joined: May 02, 2014

Post   Posted: Sep 02, 2019 - 21:23 Reply with quote Back to top

Christer wrote:
I have deep respect for the people who run leagues, draw logos for others, help out with bbcode queries or just answer questions on the forums. These are the people who make the community we have here great and in turn make newcomers feel welcome to the site.


Think I will reup my "Donor Status."

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ramchop



Joined: Oct 12, 2013

Post   Posted: Sep 02, 2019 - 21:32
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OK, now that I'm properly awake, I've done a full timeline and review (with comments in italics) on how the lead-up to the ridiculous OP occurred.

2019-08-31. Game is paused, due to opponent dropping out.

2019-08-31 15:57:07 PM sent to opponent

2019-08-31 16:11:16. Support ticket filed
This is jumping the gun a bit, disconnection rules say file a ticket if you want the game cancelled; or "2.1 ...First you must send your opponent a PM asking to continue the game - include what times you will be available.
2.2a If your opponent does not respond within 24 hours, or retires his team, then submit a support ticket by filling out this form..."
So, involving admin a wee bit early.


2019-09-01? myself and one other admin invited to the PM
Support tickets are to the whole admin team, you can't pick and choose who you want to deal with your ticket.

2019-09-01 14:07:35, PM sent to me, followed by a 1 line update at 14:10:37
Again this is not choose your favorite admin. Also less than 24hrs since the support ticket filed.

2019-09-02 09:35:40, I take on the support ticket and indicate that I will deal with it.

2019-09-02 09:40:47 I send a PM to the other coach

2019-09-02 13:50:22, Matt replies to the support ticket PM
2019-09-02 13:59:13, Matt replies to the support ticket PM
2019-09-02 15:17:26, Matt replies to the support ticket PM

Sep 02, 2019 - 15:23, Matt goes public.

I'm not going to delve into this thread, it's (unfortunately) open for all to see.

I don't think admin were particularly tardy in dealing with this. There are a bunch of tickets, and there are some you can knock off quite quickly (e.g. ruleset mismatches). Others, like this one, will take a bit more time and effort. Involve admin when you can't sort it out yourself, but please try to sort it out yourself and give it a bit of time. When this fails, involve admin. Be polite, not demanding.
thoralf



Joined: Mar 06, 2008

Post   Posted: Sep 02, 2019 - 21:46 Reply with quote Back to top

Is this the new CPOMB thread?

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PurpleChest



Joined: Oct 25, 2003

Post   Posted: Sep 02, 2019 - 22:20
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I Think Matt should be offered a full refund.

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koadah



Joined: Mar 30, 2005

Post   Posted: Sep 02, 2019 - 22:28 Reply with quote Back to top

MattDakka wrote:

Now, I'm a poor English writer, for sure, but as far as I know starting a sentence with "please" means that it's not an order, but a kind request.


English doesn't really work like that. The context and how you say it matters.

The "please" is better than no "please", but it won't count for much if people don't like your tone.

If you are telling someone else how to do their job, the chances of them not liking your tone is pretty high however nicely you say it.

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koadah



Joined: Mar 30, 2005

Post   Posted: Sep 02, 2019 - 22:32 Reply with quote Back to top

ramchop wrote:
...There are a bunch of tickets, and there are some you can knock off quite quickly (e.g. ruleset mismatches).


Are there many ruleset mismatches?

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Throweck



Joined: Feb 23, 2013

Post   Posted: Sep 02, 2019 - 22:34 Reply with quote Back to top

koadah wrote:
ramchop wrote:
...There are a bunch of tickets, and there are some you can knock off quite quickly (e.g. ruleset mismatches).


Are there many ruleset mismatches?


Quite a few to be fair

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Garion



Joined: Aug 19, 2009

Post   Posted: Sep 02, 2019 - 22:40 Reply with quote Back to top

Throweck wrote:
koadah wrote:
ramchop wrote:
...There are a bunch of tickets, and there are some you can knock off quite quickly (e.g. ruleset mismatches).


Are there many ruleset mismatches?


Quite a few to be fair


Maybe the new game finder will fix this Smile

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ramchop



Joined: Oct 12, 2013

Post   Posted: Sep 02, 2019 - 22:45
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koadah wrote:
ramchop wrote:
...There are a bunch of tickets, and there are some you can knock off quite quickly (e.g. ruleset mismatches).


Are there many ruleset mismatches?


Yes. Secret League (anything) vs League Khorne/Brett/Simyin is probably the most common.
GAZZATROT



Joined: Apr 26, 2009

Post   Posted: Sep 02, 2019 - 22:46 Reply with quote Back to top

50% of those are me trying to use a Dwarf team against a Stunty Leeg team

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koadah



Joined: Mar 30, 2005

Post   Posted: Sep 02, 2019 - 23:25 Reply with quote Back to top

ramchop wrote:
koadah wrote:
ramchop wrote:
...There are a bunch of tickets, and there are some you can knock off quite quickly (e.g. ruleset mismatches).


Are there many ruleset mismatches?


Yes. Secret League (anything) vs League Khorne/Brett/Simyin is probably the most common.


I guess that a special rule to allow ruleset 303 to play vs ruleset 6 would save everyone a load of grief. Mr. Green

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lemf



Joined: Jul 17, 2005

Post   Posted: Sep 02, 2019 - 23:28 Reply with quote Back to top

First post I have ever thought "I would like to see this post locked".
It will run its course.
harvestmouse



Joined: May 13, 2007

Post   Posted: Sep 03, 2019 - 00:32 Reply with quote Back to top

1. Just because you don't see action happening, doesn't mean that action isn't happening. Admins do many things a day that we are oblivious to. The site does not generally let coaches know of actions taken against other coaches or the status of other coaches unless necessary.

2. The more you do to aide the smooth running of the site (even if that means taking your lumps on the odd situation) the smoother it'll run. Making admin bashing topics will waste time and add to problematic problems.

I think Matt (looking at this situation and looking at your oppo); if you do things by the book, it'll help the site and other coaches (and maybe your oppo too), as clearly direction is needed here.

TLDR
If all coaches did things by the book, they'd be less problems and less snowballs.
smallman



Joined: Sep 24, 2007

Post   Posted: Sep 03, 2019 - 00:36 Reply with quote Back to top

Keep in mind there would be plenty of these going unreported. I have had a team locked up for 6 months, due to a very deliberate leaver, that i was hoping he would man up instead of making me bother admin. I will do ticket now.
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